Refund policy

1. Return Eligibility

  • Condition: Returns are accepted only for unopened and sealed spice products. We cannot process returns for items that have been opened or used due to health and safety reasons.
  • Time Frame: Customers have 7 days from the date of delivery to return an eligible item.

2. Non-Returnable Items

  • Opened/Used Products: Items that have been opened, used, or damaged cannot be returned.
  • Custom Orders: Custom-blended or special-order spices are non-returnable.

3. Initiating a Return

  • Contact Us: To start a return, please contact our customer service team at info@avnienterprise.com or +91 82977 98909. Provide your order number and details of the item you wish to return.
  • Return Authorization: We will issue a Return Authorization Number (RAN) and provide instructions for returning the item.

4. Return Shipping

  • Customer Responsibility: Return shipping costs are the customer’s responsibility, except in cases where the return is due to our error (e.g., incorrect or defective products).
  • Packaging: Please return items in their original packaging to prevent damage during transit. Ensure the package is securely sealed.

5. Refunds

  • Processing Time: Upon receiving and inspecting the returned item, we will process your refund within 7 business days. Refunds will be issued to the original payment method.
  • Refund Amount: The refund will cover the cost of the item. Original shipping charges are non-refundable unless the return is due to an error on our part.

6. Exchanges

  • Policy: We do not offer direct exchanges. To receive a different product, please return the original item for a refund and place a new order for the desired item.

7. Damaged or Incorrect Items

  • Immediate Reporting: If you receive a damaged or incorrect item, please contact us within 7 days of receipt. We will arrange for a replacement or issue a refund as appropriate.

 

8. Contact Information

  • Customer Service: For any questions or assistance with returns and refunds, contact us at info@avnienterprise.com or +91 82977 98909.